Don't Let Them Stall: Why Policyholders and Contractors Need a Public Adjuster to End the Waiting Game

The Silence is Not Golden, It's Strategic

After a major property loss—a house fire, a hurricane, or, in complex cases, a hidden lightning strike—the insured and the contractor are ready to rebuild. But what happens when the insurance company goes silent after receiving the evidence?

If you are a policyholder or a contractor waiting on an adjuster to respond, the silence is rarely a sign of diligent work. It's often a strategic stall tactic.

A claim dispute is not a negotiation until both sides agree on what happened. When the insurer’s team (like their consulting engineer) fails to find a way to scientifically refute the policyholder’s evidence, they frequently resort to silence. They are betting that the policyholder will grow frustrated and settle for less, or simply lose steam.

The problem is that a contractor, no matter how qualified, is structurally unable to end this waiting game.

The Crucial Distinction: Cost vs. Coverage

The fundamental flaw in letting a contractor handle a coverage dispute lies in the difference between their licensed expertise and a Public Adjuster’s licensed expertise.

The Contractor's Role:

• Licensed Expertise: Construction, Repair, Cost Estimation.

• What They Can Do: Submit a repair estimate and negotiate the price of materials.

• What They Cannot Do: Argue coverage or compel a denial reversal.

  
  

The Public Adjuster's Role:

• Licensed Expertise: Policy Interpretation, Forensic Causation, Claims Negotiation.

• What They Can Do: Formally demand coverage, cite bad faith regulations, and provide expert reports to legally overturn a denial.

  
  

A contractor provides an estimate of the COST of the damage. A Public Adjuster provides the PROOF that the damage is covered.

When an insurer is stalling, they aren't questioning the repair cost; they are questioning their OBLIGATION TO PAY. That is a legal and regulatory problem that only a licensed Public Adjuster (or an attorney) has the authority to solve.

The Power of the Formal Demand

A Public Adjuster (PA) is the only licensed authority besides an attorney who can issue a Formal Demand for Coverage Reversal that instantly changes the stakes of the dispute. This action is not a polite request—it is a powerful legal maneuver:

1. It Starts the Clock: In many states, a formal demand from a licensed PA requires the insurer to respond within a specific timeframe. It ends the strategy of silence.

2. It Invokes Authority: The PA is legally empowered to cite the policy, regulatory statutes, and the principle of "bad faith" if the insurer continues to ignore unrefuted evidence.

3. It Elevates the File: The demand forces the file off the desk of the initial adjuster and up to management, who are acutely aware of the risk of regulatory penalties or litigation.

   
   

In situations where an insurer attempts to use their own expert's inconclusive findings to maintain a denial, the Public Adjuster steps in. The solution is not ongoing negotiation based on the cost of repairs, but a Formal Demand Letter that shifts the focus entirely to the failure of the insurer to acknowledge unrefuted professional evidence.

Conclusion: Force the Coverage Decision

If your insurance claim has stalled, remember:

• Policyholders: Stop waiting for a delayed decision. Hire a licensed expert who can put the legal and scientific pressure on the insurer.

• Contractors: Don't waste your time or tie up your client's property. Hand the coverage dispute over to a Public Adjuster so you can focus on the rebuilding scope once the claim is approved.

  
  

The faster you bring in a Public Adjuster, the faster you get a coverage decision, and the faster the contractor can put their tools to work.