From Stonewall to Restoration: How Patience and Georgia Insurance Commissioner John King's Team Brought Justice to a Roof Claim

At Rome Public Adjusting, we walk beside policyholders through some of life’s hardest seasons. Sometimes the greatest challenge is not the storm that damages the home, but the long and difficult road to a fair insurance settlement.

Recently we accompanied a Georgia family whose roof suffered serious wind and hail damage. What should have been a straightforward claim became a months-long journey marked by repeated denials and delays. Despite clear evidence and the insurer’s own earlier statements, the company continued to resist a full, proper resolution.

Through it all, we practiced the virtues of patience, hope, and long-suffering — trusting that truth and justice would ultimately prevail. When internal advocacy reached its limit, we turned to the Georgia Office of Insurance and Safety Fire Commissioner John King. The Department’s involvement brought the breakthrough we had been praying for.

The Claim Team Manager personally reviewed the file and approved a total roof replacement. What had been stalled for months moved forward once the regulator became involved. This is a powerful reminder of why the Commissioner’s office exists — to ensure fair and equitable treatment between insurers and policyholders.

We also give thanks for the outstanding partnership of Anthony and Infinity Roofing. From the first inspection onward, Anthony provided professional documentation and stood faithfully with the homeowner throughout this long process. Roofers of his caliber remind us why collaboration between honest advocates and skilled tradesmen is such a blessing.

To every policyholder reading this: if your insurance company is not treating you fairly, know that you are not alone. The Georgia Insurance Department is there to help. With patience, thorough documentation, and the right partners, justice is possible.

If you are facing a difficult claim, we invite you to reach out. At Rome Public Adjusting, we stand solely with you — advocating with integrity, prayer, and unwavering commitment to what is right.

“People Are For Caring.” And today we rejoice that one more family is closer to the full restoration of their home.

In the joy of the Resurrection,

Fr. David Burrows

Rome Public Adjusting

Rome, Georgia